Glossary
MTTR (Mean Time to Resolve)
MTTR (Mean Time to Resolve) — The average time from incident detection to full resolution. Reducing MTTR is a primary operational KPI, and AI-driven automation can reduce it by 60-90% for well-scoped incident classes.
Context
MTTR (Mean Time to Resolve) is a critical concept for operations leaders evaluating or implementing AI-driven automation. Understanding this term helps you navigate vendor evaluations, build internal consensus and design effective deployment strategies.
In the context of enterprise operations, mttr (mean time to resolve) directly impacts how teams design, deploy and govern AI systems that operate autonomously. Misunderstanding this concept is one of the most common sources of pilot failure and vendor misalignment.
Worked Example
Consider an enterprise security operations centre processing 10,000 alerts per day. Without understanding mttr (mean time to resolve), the team might deploy automation that creates more noise than value. With proper understanding, they can design systems that reduce alert volume by 99.95% while improving coverage.
Related Terms
AIFlowOS
AIFlowOS